CorrLinks is the primary email system for communicating with federal inmates in the U.S., offering a secure and monitored platform for maintaining connections. This comprehensive guide covers everything users need to know about CorrLinks accounts, including setup, costs, troubleshooting, and best practices.
What Is CorrLinks?
CorrLinks is a government-approved email service managed by the Federal Bureau of Prisons (BOP) under the Trust Fund Limited Inmate Computer System (TRULINCS). It enables inmates to exchange messages with pre-approved contacts, fostering familial bonds while adhering to strict security protocols.
Key Features
- Secure Messaging: All emails are encrypted and monitored by prison staff.
- Video Visitation: Available at select facilities (25-minute sessions, initiated by inmates)
- Mobile Access: Apps for iOS/Android and PC compatibility via Android emulators
- Premier Accounts: Enhanced features like priority support for $6/year 13.
How to Create a CorrLinks Account

Step 1: Receive an Invitation
Inmates must first add your email address to their approved contact list. Once done, you’ll receive a system-generated email with an activation code and registration link.
Step 2: Register
- Visit www.corrlinks.com and click “Register.”
- Enter your name, email, and create a password.
- Activate your account via the confirmation email.
Step 3: Verify Your Identity
Input the activation code provided by the inmate or facility to confirm your relationship. This ensures only authorized contacts can communicate.
Managing Your CorrLinks Account
Adding/Removing Contacts
- Inmates initiate contact requests. Accept invitations via your account’s “Manage Contacts” tab.
- To remove a contact, navigate to the same section and select “Block” or “Delete”.
Premier Account Benefits
For $6/year, upgrade to enjoy:
- Faster login times.
- Priority customer support.
- Streamlined message management.
Sending Messages via CorrLinks
Step-by-Step Guide
- Log in and select “Compose” under the “Messages” tab.
- Choose the inmate from your contact list.
- Write your message (≤13,000 characters) and click “Send”.
Content Restrictions
- Prohibited: Attachments, photos, slang, or sensitive topics (e.g., prison operations).
- Allowed: Plain text only. Messages are reviewed within 1–24 hours before delivery
Costs and Pricing
- Free for Contacts: No fees to send/receive emails (external users).
- Inmate Costs: Messages cost inmates $0.05 per TRU-Unit. Video calls may incur facility-specific fees.
- Premier Membership: $6/year for enhanced features.
Video Visitation with CorrLinks
How It Works
- Scheduling: Inmates initiate video calls, which are available daily in 25-minute slots.
- Requirements: Stable internet, good lighting, and a device with a camera/microphone.
- Cost: Free for users, though inmates may pay per session depending on the facility.
Troubleshooting Common Issues
Account Activation Problems
- Ensure you’ve entered the correct activation code.
- Contact CorrLinks support if the code expires or doesn’t work.
Message Delays or Errors
- Check character limits (13,000) and avoid prohibited content.
- Use external editors like Microsoft Word to draft messages before pasting into CorrLinks.
Syncing Errors
- Clear browser cache or reinstall the mobile app. For persistent issues, email [email protected].
Security and Privacy
- Monitoring: All messages are reviewed by prison staff for security compliance.
- Encryption: Data is encrypted to prevent unauthorized access.
FAQs
Can I use CorrLinks internationally?
Yes, but facilities may restrict access based on local policies.
Why can’t I send photos?
BOP prohibits attachments to prevent security risks.
How long do messages take to deliver?
Typically 1–24 hours, depending on staff review.
Are video calls available everywhere?
Only at participating facilities—check with the inmate’s institution .